As an update to my previous post, I’ve gone ahead and switched to Highland Sanitation, away from Advanced Disposal FKA Veolia.
After wasting a lot of time on the phone with Advanced Disposal last month, they said they would lower the bill to match Highland. Instead, the next bill that came seemed to show the same amount (although it was fairly difficult to decipher), and showed an underpayment, even though I paid what the prior phone rep at Advanced had agreed on. It also still had the “You may see an increase next month” warning at the bottom.
Meanwhile, my employer has been having some trouble with Advanced Disposal as well. They’ve been sending out overdue-bill notices for January, despite having cashed January’s payment nearly a month ago. When our accountant called Advanced, they weren’t able to find the payment in their system at all, even though our bank had a scan of the cashed check. Indecipherable bills aside, losing payments is a pretty big billing snafu, and combined with last month’s “computer error”, gives me zero confidence in their accounting department.
So today I switched to Highland Sanitation, who is both cheaper (consistently so, as they don’t have the variable fuel surcharge), local, and answers the phone on the 3rd ring, rather than sending you to hold music and a call center in who-knows-where. I can only assume they have a better accounting department too, as pretty much anything would be better than Advanced Disposal’s accounting.